SHIPPING
We offer free local pick-up or delivery if you reside in Winnipeg, MB, Canada. Simply select local pick-up or delivery upon checkout.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Products shipped outside of Canada may be subject to customs or import duty fees once the product has reached its destination. These fees are to be paid by the recipient as we do not have control over these charges.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
RETURNS
You may return new, unopened, unworn, and unused items within 14 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect, or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to process your refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return these items.